Are you passionate about helping customers thrive and ensuring their success? Do you enjoy problem-solving, working with cross-functional teams, and building relationships that last?

Who are we

Every successful business asks the same question: "What difference are we making?“ Because if the bottom line is healthy, but people and the environment aren’t, what’s the point? That’s why we started Ignite — to help businesses see the true impact of their suppliers and empower the best decisions now and in the future.

Since starting Ignite in 2017, we have grown into a team of over 50 ambitious individuals united by a shared passion to make a real difference and create meaningful impact on the world. We’re a diverse group of people from chess masters, marathon runners, DJs, musicians, gamers, bakers, football players, bookworms, and more. We’re constantly innovating and building a product that addresses real customer challenges while advancing our mission. We believe that by working together, we can develop innovative solutions and achieve our goals. One team, one dream.

What you’ll do as Customer Success Manager

As a Customer Success Manager, you will be leading customer relationships and ensuring that our customers achieve their goals. You will manage medium to large customers, work with CPOs, CFOs, Sustainability Managers, and identify opportunities for commercial growth. You will work closely with Product, Sales and Marketing to improve customer experience. This role requires an analytical mindset, strategic thinking, and a deep understanding of customer goals and needs.

Key Responsibilities:

• Manage medium to large customers and drive customer engagement and value
• Develop and execute strategic customer success plans to ensure customer retention
• Collaborate with Sales on up- and cross-sell opportunities to unlock more value for the customers
• Collaborate with Product to improve customer experience and the future of the Ignite platform

We’re looking for someone with

• At least 1-3+ years experience in customer success, management or technology consulting, or a similar customer-facing role
• Bachelor or Masters Degree in Business, Engineering, Computer Science or similar (Masters preferred)
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts and insights to non-technical users
  
• A commercial mindset who can identify and drive growth opportunities for customers
  
• Strong analytical skills, ideally with experience from Excel, Power BI or similar
  
• Ability to work independently, prioritize tasks and collaborate across teams

Even if you don’t match the requirements 100%, we still want to hear from you!

What we offer

• Competitive salary
• Learning budget for your personal growth and development
• Health insurance and subsidized gym membership
• Opportunity to buy shares and take part in our success
• Brand new, centrally-located offices in Kvadraturen
• An amazing social committee that organizes regular events such as after-work hikes, sauna visits, Friday beers, and Summer and Christmas parties, to name a few.
• A fast-paced work environment where you take ownership of your role, with your contributions making a direct and meaningful impact.

Ready to make an impact? Join us at Ignite and be part of something bigger. Apply today!